Coockies & third parties


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Used Cookies

  • Session Cookies: These are cookies that collect information about what you do during a browsing session each time you visit a Site. When connecting to a server, the device will be allocated a session ID, which enables the server to identify the device during the session and facilitates Site usability. These cookies are temporary and are set to be deleted when leaving a Site or ending a session;
  • Persistent Cookies: These are cookies that are stored by your Internet browser for more than a session and are set to expire within a defined time period. Persistent cookies remember and maintain the used settings and information, so one does not have to keep re-entering them whenever visiting a site. They also measure the use and interaction
  • First-Party Cookies: These are cookies that are store and accessed on your device. They might include cookies related to third-party service providers.  As a result, first-party cookies might log user-related Personal Information accessible to and Processed by third parties.
  • Third-Party Cookies: These are cookies that are stored and accessed on your device by third parties determining the purposes and means of the processing of your Personal Information logged by such cookies.

How to control and refuse cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

We also refer you to:

Providing data to third parties and third party services

It is possible that, in the context of an optimum service, we will call on third-party services that assist us; These will then be able to access some of the information you provide and the data you have stored; However, the information is only to be used only in accordance with the purpose as set out in our Privacy Policy.

Personal data will be stored on our servers within the European Union.

Personal data can be shared between the different companies of the Made in heaven group and consultants and qualified staff of these companies. These are located in the European Union.

Personal data can be shared and transferred to clients and also through the use of cookies and storage by third parties,, they might be stored in countries outside the European Union.

Therefore, we request your explicit and free consent by accepting this policy, that you authorize us to pass collected and maintained personal data to any country, including non-European Union countries, which may not have adequate data protection for the purposes described in this statement. This does not affect the fact that GDPR and Privacy legislation may apply to these third parties because of the disclosure of personal data from the EU.

By declaring your consent as set forth you therefore explicitly and unambiguously (a) agree that personal data, or parts thereof, may be disclosed or otherwise transferred, as described above, to recipients in countries that may provide different, less or even inadequate protection of personal data as compared to the standards applicable in the jurisdiction you reside or work in or from where you contacted us, and (b) waive protection.

You can always object to the use of cookies as indicated and you can always contact us to object or request specifications as to the storage of your data.

This Policy is governed, interpreted and executed in accordance with Luxemburgish law, which applies exclusively to any dispute. The courts in Luxembourg are exclusively authorized to judge any dispute that may arise from the interpretation or implementation of this Privacy Statement.

Each person also has the right to file a complaint with the supervisory authority for Belgium: the Privacy Commission, in the Member State where he usually resides or where he has his place of work or where the infringement was committed if he considered that the processing of personal data violates applicable European or local Privacy regulations.

Commission Nationale pour la Protection des Données (CNPD)
15, boulevard du Jazz
L-4370 Belvaux
Tél. :  (+352) 26 10 60-1
Fax : (+352) 26 10 60-29


The Commission’s offices are accessible to the public every working day by appointment.

If any part of this policy about the use and processing of personal data, due to new European or national regulations, would no longer be correct, the relevant stipulations should be considered and qualified as adapted and in accordance with the new “regulations”. We will adapt our terms and conditions accordingly as soon as possible.

For any questions or requests, please contact us at :


Synthese helps and guides you to implement our advanced and unique proprietary continuous improvement model.  It allows your teams and processes to reach their full potential by optimizing resources and making full advantage of all available data.

+352 28 99 22 02

+352 661 530 667

9 rue basse L-4963 Clémency
RCS Lux B246912
TVA LU32410354